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Shipping Rates and Policies
DOMESTIC & INTERNATIONAL SHIPPING GUIDELINES
We ship all our orders to virtually every country and geographic location in the world. What if you are in oversea? You will receive an email with the shipping options and fees within 48 hours (Monday through Friday) after submitting your order enquiry.
Our Domestic shipping mode:
Peninsular Malaysia :- Air Pak Epress (M) Sdn Bhd - For enhance good service, next-day service, their core business, to the customers in all major and small towns. Thousands of documents and parcels move through their network system daily and arrive at consignee the very next day. You may log on to www.skynet.com.my to check the shipment tracking status. Fast & easy!!
Sabah & Sarawak :- Transmark Freight Sdn. Bhd – Please contact TRANSMARK customer care line at 03-5740 8901 to check your shipment tracking status.
Why do we choose to engage AIRPAK & TRANSMARK as our shipping partner? A complete network coverage, a strong line-haul infrastructure and an advanced ICT in their system, they are poised to be a courier company in line of their vision as an Express Carrier of Choice and their mission of providing Fast, Accurate and Reliable (FAR) courier service to the clients everywhere on earth will be accomplished.
Please Help Us To Help Yourself: Additional charges will be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number including country code. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Remember, be precise when you are in the Shopping Cart!
Important Note for International Customers:
On International Orders, please understand that there is always a risk of delays due to local Customs Authorities and their regulations. Please investigate your country's rules and procedures before ordering.
We cannot be responsible for problems your order may encounter with your country's Customs officials. We are not responsible for orders confiscated or stopped by Customs, or duties/taxes that your shipment may incur. If your package is returned or lost by Customs and/or the carrier, a refund will not be applicable to shipping and handling charges, and may not be applicable to the products ordered. Failure of you to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped.
Large Quantity Orders: Please understand that most countries have a 'personal usage' law. That is, as a private citizen of your country, you are allowed to import a certain number of products (usually 12 or less) for 'personal usage'. If you attempt to import more than your country's legal amount (check with your jurisdiction's customs office for precise information), you'll be considered a 'merchant'. This may trigger your package (and you) to accrue additional duty, tax and regulation above (and more stringent) than for 'personal usage'. We reserve the right to split large orders into smaller segments, shipping parts of your order over several days, to minimize these potential issues with customs. If additional shipping fees are required for this, we will hold your order and contact you with corrective shipping and payment details.
Communication: Due to the different time zones across globally, we communicate with you primarily by email. Please provide an accurate email address with your order. We encourage you to provide an accurate email address and to investigate your internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).
Back Orders: In the rare event that a popular item is out-of-stock, or shipping must be delayed, we will place your order on 'temporary back-order status' and email you with the projected shipping date. Once we have received the back-ordered item(s), we will email you with notification that your order has shipped. You will be able to determine your order status at any time, including any notifications of back orders and shipping delays, by accessing your "order status" page through the link provided on the confirmation email sent to you at the time the order was placed. Please note that shipping costs are not refunded if your order is delayed or if items are back-ordered. Due to the high cost of international shipping, international orders are generally not candidates for split shipments, and will be held until your full order is filled. Once all of the back ordered items have been received in our warehouse, we will ship your order in its entirety.
Returns: Returning Unused Products: Should you choose to return a new, unopened, uninstalled, re-saleable product(s), you are entitled to a full refund, less shipping fees and subject to a 20% restocking fee ... if they are returned with 30 days of purchase.
To return a product for a refund - assuming it is in new, unopened, uninstalled, re-saleable condition, send it to:
JLC Tuning
No47,Jalan Sutera Tanjung 8/2,
Taman Sutera Utama,
81300 skudai,
Johor Bahru,Malaysia
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